Shipping Policy

 Processing Time & Shipping Costs

Shipping costs vary depending on your destination and the items in your order. For an exact calculation, add items to your cart, proceed to checkout, and enter your shipping address. The total shipping cost will be displayed automatically.

Order Processing & Delivery Time

Processing Time: 2 – 7 business days (Monday to Friday)

Estimated Delivery Time (after processing):

Standard Shipping: 12 – 20 business days (excluding Sundays and holidays)

Express Shipping: 7 – 10 business days

Shipping Rates

Shipping fees are based on your chosen method and may vary depending on product weight and package size:

Standard Shipping:

First item: $4.9

Per additional item: $3.00

Express Shipping:

Flat rate: $12.9

Per additional item: $8.9

Note: Shipping costs may vary by product due to differences in size and weight.

Order Tracking

Once your order ships, you’ll receive a tracking link via email. Please allow 2–4 days for the carrier to scan and update the tracking information.

If no tracking information appears, it likely means your package hasn’t been scanned yet. Once it enters the system, the tracking status will update accordingly.

Partial Shipments

If you ordered multiple items, they may be shipped separately to ensure faster delivery. Don’t worry if you receive only part of your order—the rest is on the way!

⏰ Late Deliveries

We do our best to ensure timely delivery. However, delays may occur due to:

Incorrect or incomplete addresses

Severe weather conditions

Customs procedures (for international orders)

Military APO/FPO shipments (may take up to 45 days and tracking may be unavailable after entering the military mail system)

PO Boxes & Military Addresses

We do ship to:

PO Boxes

Military APO/FPO addresses (via DHL Global Mail + USPS)

❗ Order Confirmation Issues

If you haven’t received confirmation emails, you may have entered your email incorrectly. We send multiple updates, including:

Order Confirmation

Fulfillment Notice

Shipping Notification

If you're missing these, please contact us at [email protected] for assistance.

Customer Support

Have questions? Email us at [email protected] — we’re available 24/7, and respond within 1 business day.

If you haven’t received a response, double-check the email address and resend your message.

Multiple Shipping Addresses

We currently do not support multiple shipping addresses for one order. Please place separate orders for delivery to different locations.

Let me know if you'd like this translated into Vietnamese or formatted for a webpage/FAQ layout.